Frequently Asked Questions

  • How secure are my payment details?
  • All payments on this website are handled by PROTX – The UKs leading secure payment processor or via the renowned PAYPAL service. Payments are made via a secure 128 – BIT SSL Certified Connection and all data is secured through 256 _ BIT Encryption ensuring that your payment on line remain secure
  • Are the watches new?
  • All our watches are Brand New.
  • Do the watches come with a guarantee?
  • All watches come with either a 12 or 24 month manufactures warranty (excluding Seiko 5 models).
  • Will the watches come with gift boxes?
  • Our watches come with the proper manufacturers gift boxes and relevant packaging exactly the same as you would receive in a High St Jewelers
  • How long will I have to wait for delivery?
  • We aim to post within 24 hours of receiving cleared funds.
  • How much does delivery cost?
  • Nothing! Delivery is FREE, the price you see is the price you pay, no hidden extras!
  • Which carrier do you use?
  • Royal Mail, using their Special Delivery Service which includes loss and damage insurance.
  • How will my purchase be packaged?
  • All watches are securely packed in postal boxes, bubble wrap and packing foam.
  • Do you sell and post outside the uk?
  • No, we only sell and post within the uk.
  • Can I ask a question before making a purchase?
  • Yes you can. Either by phoning us on 0845 468 1418 which is charged at the BT local rate from anywhere in the UK (using a BT landline) or by Email via our Contact page on the site.